Privacy Policy
Effective date: 12/4/2024
The protection of your personal data is important to us!
Please take a moment to read the present Privacy Policy, and learn about how the company Help a Stray, (hereinafter the "Company" or "we" or "us"), acting as Data Controller, collects, stores, uses and generally processes your personal data when you visit, register or use the Company's website (hereinafter the "Website").
The present Privacy Policy also describes how we use, disclose and protect your personal data, the options you have regarding your personal data, and how you can contact us. If you have any questions about this Privacy Policy or any issue related to the processing of your data and the exercise of your rights, you can contact us by email at support@help-a-stray.com.
1. Definitions
Some of the terms used in this Policy have legal meanings and are defined by the regulatory framework as follows:
Personal data: information of natural persons, such as name, postal address, e-mail address, contact telephone number, etc., which identifies or can identify you, hereinafter referred to as "personal data or data".
Processing of Personal Data: Αny operation or set of operations which is performed, whether or not by automated means, upon personal data or on sets of personal data, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
2. The personal data we collect
We make sure to collect only the strictly necessary personal data about you that are adequate and clear for the purpose for which it is intended. These data include the following:
Data or information that identifies an individual, such as name, e-mail address and other data that can be reasonably linked to the identity of an individual, such as a mobile phone number or national identification number.Information that our servers collect when you access our Website, such as your IP address, browser type, operating system.
Website traffic data from our Website or other websites you browsed before visiting ours.
Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange or request information about our services from our Website.
3. Legal basis for the collection of personal data
We collect the personal data you share with us based on the following legal bases:
- in accordance with your consent, which you provide to us by ticking the relevant box where provided, and which you can withdraw at any time on the basis of your rights, as detailed below,
- as required to comply with our legal obligations,
- as necessary for the purposes of our (or third parties) legitimate interests, including our interests in providing services to our users and partners, unless your own interests or fundamental rights or freedoms dictating the protection of personal data prevail over those interests.
Consequently, your personal data are lawfully processed by our Company both at the stage of their collection and during their processing, in accordance with the applicable personal data protection provisions.
4. Use of your personal data
We may use the personal information submitted to us for the following purposes:
1. managing our Website and our Company
2. customizing the Website for you
3. enabling your use of the services available to you on our Website
4. shipping the goods you purchase through our Website
5. managing requests and complaints submitted by you or related to our Website
6. maintaining the security of the Website and preventing against any fraud
7. confirming compliance with the Terms of Use of our Website (including monitoring personal messages sent through our private online messaging service)
5. Publishing user content
If you submit content for publication on our Website that contains personal information, we will publish or use that information in accordance with your consent. Your privacy settings may be used to restrict the publication of your information on our Website and can be configured using the privacy settings on the Website. We will not disclose your personal information without your consent to any third party or any third party’s commercial department.
6. Disclosure of personal data
We do not transfer your personal data to third parties. We only use them in the context of improving our Website services. In order to improve your experience as a user of our Website, we use certain companies that will process your personal data as part of their contracts with us.
7. Ability to process online payment data
No online payments are carried out on our Website.
Confidentiality of Transactions
Our Company undertakes to take the necessary measures to maintain the confidentiality of transactions on our Website, such as maintaining confidentiality concerning the information transmitted by the user to us in the context of payment processing, and using it only to the necessary extent, for the services provided. As a user, for your own safety, you are requested to treat all information provided on our Website as confidential and private and not to disclose it to third parties.
Transaction Security
Our Company acknowledges the importance of your personal data and your electronic transactions security and is committed to take all necessary measures to ensure your maximum security. In case of using secret security codes, you are solely responsible for their concealment and non-disclosure to third parties. In case of loss or leakage of your secret code, you must notify us immediately, otherwise our Company shall not be liable for the use of your secret code by an unauthorized person. For your maximum security, we recommend that you change your secret code at regular intervals, avoid using identical codes or codes that are easily traceable (e.g. date of birth) and use combinations of letters, numbers and symbols to create your code.
8. Information we collect automatically - Cookies
For more information on the use of cookies, please refer to our Cookies Policy.
We use Google Maps APIs to collect information about your activity, browser and device. This data helps us create a profile for each user. Some of these data will be aggregated or statistical, which means that we will not be able to track them individually. If you wish, you can remove or reject Google Maps APIs in your browser through the settings in your browser or device. However, rejecting or removing it may affect the availability and functionality of our services.
For more information on the use of cookies, you may refer to our Cookies Policy.
9. Information we collect through other sources
We do not collect your personal information through third-party sources such as public databases, joint partners, marketing, partner programs and data providers, or social media.
10. User Login/Register
You can either opt for the creation of an account and log in through it on our website or log in through the account you maintain on social media such as your Google account. We receive certain details of your profile from the social media provider. These details may be your name, your email address, your profile photo and any other information you have chosen to post on the platform of this social media. We will use these data only within the framework set out in our Privacy Policy.
Please note that we have no control or responsibility over the processing of your personal data by third-party social media providers. For this reason, we suggest that you read their privacy policy in order to understand how they collect, use and disclose your personal data.
11. Third Party Sites
Our Website includes hyperlinks and advertisements from, and information from, third-party websites. However, we are not responsible for the privacy policies and practices of third parties. Regarding the protection of your data by third parties, please read carefully the respective privacy policies of third-party websites and in case you have any inquiries, contact them.
12. International Data Transfer
Your personal data collected within our Website are stored for Greece and the location of the original collection of your personal data cannot be changed. Consequently, the protection of your personal data is provided in accordance with the respective legislation in force in the country where your data are initially stored.
13. Retention period of your personal data
As a general principle, we retain your data only for the period of time necessary for each processing purpose, unless a longer retention period is required by the legislation currently in force. We will retain your data for as long as you have an account on our website.
At the end of this retention period, your data will be completely deleted or used anonymously, for example by compiling them with other data, so that they can be processed in a non-identifiable way for statistical analysis and business planning.
14. Security Measures
Our Company takes appropriate technical and organizational security measures designed to protect the security of the personal data we process. However, despite our safeguards and efforts to protect your data, we cannot guarantee the absolute security of electronic transmission through the Internet or data storage technology. In view of this, we cannot guarantee that hackers, cybercriminals or unauthorized persons will not deactivate our protection system and will not collect, access, or modify your personal data. Although we make every effort to protect your personal data, the transmission of your personal data to and from our Website is at your own risk. Please enter our Website only from secure environments.
15. Data collection from minors
Our content and services are aimed exclusively at adults(mostly individuals over the age of 18) and we do not knowingly collect any information about individuals under this age limit. If you are not an adult, you are not allowed to submit your information to us in any way.
Since it is not technically possible to effectively check your age in all cases, we undertake to immediately delete all relevant information, in case the submission of personal information relating to minors is reported and verified. This deletion is without prejudice to the need to keep the data in the event of the establishment, exercise or support of our legal claims, or the provision of consent by the holder of parental responsibility.
16. Rights of subjects
Regarding your personal data stored and processed by our Company, you have the following legal rights:
- The right of access and information to the processing of personal data
- The right to correct and update personal data
- The right to be forgotten
- The right to object to the transfer and processing of data and to restrict them
- The right to withdraw consent, in the case where this is the legal basis of the processing
- The right to data portability
- The right to choose not to receive Marketing Communications
- The right to lodge a complaint with the competent supervisory authority (Hellenic Data Protection Authority)
17. Modifications to the Privacy Policy
Effective protection of your personal data requires systematic monitoring of our policies and procedures. At the same time, our desire to provide better services means that we constantly seek to improve our practices and adopt new ones, always with respect to your personal data.
Therefore, this Privacy Policy may be modified at any time. The Company will post the current version of the Privacy Policy in order to keep you informed. In any case, please check our Privacy Policy periodically, as your use of our services implies your unreserved acceptance of it.
18. Contact us
In order to resolve a complaint about the Website or to obtain more information regarding the use of the Website, please contact us at:
Help a Stray
support@help-a-stray.com
For more information about the relevant topics, you can visit: https://tilderist.com/en/blog/